eTicket - PHP based electronic support ticket system
eTicket is a electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use help desk solution for any website. It uses Perl gateway, PHP back end, and MySQL database. It has support to add file attachments.
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Ajax Helpdesk is a FREE/Open Source ticket tracking system using PHP/MySQL, designed for small-to-medium sized corporate tech departments servicing in-house support requests. Whether you're a one man show or a team of many technicians; Ajax Helpdesk allows for easy tracking of support requests.We get the job done without the cost, red-tape, or overkill of other solutions!Typically, when any company grows, it becomes hard for the tech department to keep track of employee requests i.e. Johns Outlo
SITS is a very Simple Issue Tracking System written in PHP+JQuery, and working with MySQL database back-end. It is a very minimalistic Helpdesk solution which can also double up as a bug tracking system. The whole system revolves around creating and modifying tickets. You create a support ticket, assign it to someone (or leave unassigned) and it shows up on their home page. They can then post follow-ups, or resolve the ticket. It also supports dispatching parts/software/services and tracks when
PluggedOut Trackers is a project to make an open ended request tracking system, for all kinds of tracking uses. It will be perfect for helpdesk applications, trouble tickets, feature requests, bug tracking, and any similar request/response systems. It is being designed with the Smarty templating engine to allow easy customisation of the web interface.
Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you’re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you’ve done and for how long. It supports flexible reporting, gantt chart & scheduling, accounting/billing system integration and lot more.
It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc.
OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups.
phpticket is a ticketing system written in PHP, backed up by a MySQL database. Its purpose is to provide helpdesks/staffs with an easy "to do" application for keeping track of what needs to be done. The interface is kept fairly simple and easy to use. The code is licensed under GPL.
A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available.
Jutda-helpdesk - Jutda Helpdesk is a Django-powered ticket tracking system for small enterprise, des
This project has been moved to GitHubPlease use https://github.com/rossp/django-helpdesk/ from now on.
Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.