Trouble ticket express - Help desk software in Perl and CGI
It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc.
It has reporting and search functionality. It does have backup and restore functionality to migrate the data.
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Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.
Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.
The open source ticket/issue tracker that can track anything. It supports multiple projects and each project could have flexible fields, categories, status and status workflows. Data could be exported as CSV. Each User can customize their own dashboard.
SITS is a very Simple Issue Tracking System written in PHP+JQuery, and working with MySQL database back-end. It is a very minimalistic Helpdesk solution which can also double up as a bug tracking system. The whole system revolves around creating and modifying tickets. You create a support ticket, assign it to someone (or leave unassigned) and it shows up on their home page. They can then post follow-ups, or resolve the ticket. It also supports dispatching parts/software/services and tracks when
Squash is an exception reporting and bug analysis tool from Square. Squash lets you analyze information about a bug to determine its root cause. Squash includes a full-featured commenting system, ticket-management system. Squash analyzes the stack trace of every exception, and determines which line in the backtrace is the source of the bug. It then uses git to figure out who might have caused the bug,
Ajax Helpdesk is a FREE/Open Source ticket tracking system using PHP/MySQL, designed for small-to-medium sized corporate tech departments servicing in-house support requests. Whether you're a one man show or a team of many technicians; Ajax Helpdesk allows for easy tracking of support requests.We get the job done without the cost, red-tape, or overkill of other solutions!Typically, when any company grows, it becomes hard for the tech department to keep track of employee requests i.e. Johns Outlo
PluggedOut Trackers is a project to make an open ended request tracking system, for all kinds of tracking uses. It will be perfect for helpdesk applications, trouble tickets, feature requests, bug tracking, and any similar request/response systems. It is being designed with the Smarty templating engine to allow easy customisation of the web interface.
Project semester3 Defect Tracking System
Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you’re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you’ve done and for how long. It supports flexible reporting, gantt chart & scheduling, accounting/billing system integration and lot more.